Decided that increasing security on my E trade account was a good idea, and E Trade suggested Symantec’s VIP Access, so I downloaded to my iPhone. I opened it and it showed an ID and a code that changed every 30 seconds. I checked the 2 factor box at E*Trade, inserted that ID and the code and I was set. Nowhere was I prompted to register on the app. etrade administratively lost my 401K money which was all in cash and i was on hold one hour yesterday and wait time of over an hour today. This is my 6th call to etrade with no resolution whatsoever. i have over $130K in a trading account which i will now move out asap. Avoid etrade at all costs! But I was not able to login at all. I have tried to reset my user id and etrade doesnt send me an email to do so. Now it wants my phone number and when I entered it, it says they don’t have any record of my phone number. So now I can’t even login to my account and they took money from my back account. I tried support but the wait time is so. The correct procedure is to log onto your Etrade account on website, go to customer service, then click under update your account visit my profile then go to security settings then click manage two factor authentication then click + add authenticator. then type in the new SYMC and security code from the NEW phone. give it a name and click. I went to log onto my Etrade app and after logging on it asks me for my phone number for 2 factor authentication. I put my number in and it displays this screen. I am trying to find a way to transfer a custodial account I made for my son when he was younger to him as he is now 22. In the email notification, the only instructions given were to call to transfer the account to him. He has an account set up and everything. However, I just entered hour 3 of being on hold, does anyone know how to transfer the custodial account to him online? (i.e without. All I want I the MY money that is now stuck in their app. What this guy told me doesn’t make any sense. There has to be a way to authenticate myself and be able to login my new bank info. Any help would be appreciated Share Sort by: Best Open comment sort options Best Top New Controversial Old Q&A Add a Comment theGr8Alexander • If you having issues with loading certain aspects on etrade it may be your browser. My portfolio and my options information were not loading when i logged to my account through chrome. I pasted the secret in the Credential created successfully message and the ID into Etrade and was able to login. No need to carry the stupid physical authenticator around anymore. r/etrade: The unofficial sub for E*Trade Hi all, trying to make some sense of the options I have given my situation. In late December 2023 I received a trust check just slightly over 100 grand. This wasn’t expected and I needed a new broker that would allow me to deposit this money. E-trade offered a mobile deposit for this amount which I found convenient thus here I am. The issue I’m.